All sales are final. No Refunds will be issued.
Merchandise may be returned for exchange or store credit to be used at a later date to our showroom in Atlanta within thirty (30) days of the original purchase date when accompanied by the original sales receipt.
Contact firstname.lastname@example.org ahead of time for in person returns or for a Return Authorization # if you are shipping us a package. All merchandise returned for exchange must be in perfect saleable condition. All returns will be denied and or refused without proper authorization via email.
We offer repair services for all items** that are a year or less old from the purchase date on your receipt at no charge if we deem that the issue is a production defect. If we cannot repair it we will exchange it for you and provide you with a return label both ways for free.
Items that are more than a year old will be repaired for a fee. Shipping charges apply both ways.
All repair requests will be processed via email only at email@example.com.
For instructions send an email with proof of purchase and a picture of the defective item.
Normal tear and wear will not be repaired.
Please read our product care page on guidance on how to keep our beautiful products in outstanding condition .
**Repairable items only apply to Colombia, Usa , Italy , Belt, Jewelry Collections.